Returns & Refunds

Defective or Damaged Products:

If you receive a defective or damaged product, contact us within 3 days of delivery. We provide a 100% money-back guarantee, offering a replacement or a full refund.

 

Non-Delivery Issues:

Refunds are not offered if orders don't arrive due to reasons beyond our control, such as incorrect shipping addresses. Please ensure accurate details to avoid complications.

 

Order Cancellation & Changes:

You have a 4-hour grace period after placing an order to make changes or cancel. Once the order is shipped, no changes can be made. Contact us; we'd love to help you within this timeframe.

 

Return Policy:

We have a 30-day return policy. Items must be returned in their original condition. For inquiries, contact us at info@elegantoshop.com.

 

Please note that we reserve the right to deny refunds if items do not meet the criteria mentioned above. Your satisfaction is our priority, and we aim to provide a seamless shopping experience.